Shipping policy

All orders are carefully checked and packaged as soon as possible after receiving your order confirmation. 

Shipping charges for your order will be calculated and displayed at checkout. We offer the following flat rate shipping globally:

UK - £3.50

Europe - £6.50

Rest of World - £10.50

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number (if applicable/ as per the above table) you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at contact@decopica.com with your name and order number, and we will look into it for you.

Please allow for reasonable additional shipping time if you are based in a particularly remote location. 

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is in its original condition and packaging. 

In the event that your order arrives damaged in any way, please email us as soon as possible at contact@decopica.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Please visit our Refund Policy page for more information on returns. 

If you have any further questions, please don't hesitate to contact us at contact@decopica.com.